Privacy Policy

1. Controller

The controller responsible for processing personal data in connection with this website is:

2. Data protection contact

For questions concerning data protection, the processing of your personal data or the exercise of your rights, please contact our data protection contact.

Email: n.sahl@svg-solutions.com

4. Server log data

In particular, the following information may be processed automatically when visiting our website:

• IP address of the accessing device
• date and time of access
• requested page or resource
• amount of data transferred
• HTTP status code
• referrer URL, where transmitted by the browser
• browser and browser version
• operating system

Processing is carried out for technical provision, system security, error analysis and protection against abusive or unauthorised access. Log data is not used to create personal user profiles.

5. SSL/TLS encryption

Communication between your browser and our website is encrypted using HTTPS or SSL/TLS to protect transmitted information against unauthorised access during transmission.

6. Cookies and technically necessary storage

Our website and SVG Live / TurmCheck may use technically necessary cookies or comparable storage technologies. These are required to provide essential application functions.

• maintaining an authenticated session
• protection against unauthorised access and attacks
• storage of required security settings
• storage of the selected language
• technical handling of forms and sessions

Technically necessary cookies are not used to create advertising profiles. If optional services or non-essential cookies are introduced in the future, they will be disclosed separately and, where required by law, activated only after consent has been given.

7. User accounts and login

Protected areas of SVG Live / TurmCheck use user accounts. Information processed may include name, username, email address, company affiliation, role, permissions and technical login information. Processing serves authentication, access control and secure use of the application.

8. Login and security logs

Successful and unsuccessful login attempts and security-related events may be logged to protect the application. This may include the time, user account, IP address and technical access information.

9. Processing within SVG Live / TurmCheck

SVG Live / TurmCheck is used for the management and documentation of business processes relating to security technology and mobile video surveillance towers. Depending on use, the following information may be processed:

• customer and company master data
• contact persons and contact information
• location and deployment information
• tower and device information
• camera and configuration information
• inspection, maintenance and service information
• delivery and warehouse information
• documents and technical documentation
• images and other media files
• user and processing information

Processing is carried out in particular for the performance and documentation of contractual and business processes, technical system administration, inspections and maintenance and compliance with legal and contractual obligations.

10. Customer and business partner data

Within existing or prospective business relationships we may process information relating to customers, suppliers, business partners and their contact persons.

11. Images, documents and uploads

SVG Live / TurmCheck allows images, technical documents and other files to be stored and assigned to business objects. Depending on their content, these files may contain personal data. Access is restricted according to the roles and permissions configured in the system.

12. Audit and change logs

SVG Live / TurmCheck may record security-relevant and business-relevant actions in order to ensure traceability. This may include the acting user account, time, type of action and affected object.

13. Legal bases

Personal data is processed only where a legal basis exists. Depending on the individual processing operation, this may include Article 6(1)(a), (b), (c) or (f) GDPR.

14. Processing within the group of companies

Companies within the corporate group may provide central functions and process personal data for other group companies where necessary and legally permitted.

15. Service providers and processors

External service providers processing personal data on our behalf are selected in accordance with applicable data protection requirements and, where required, bound by appropriate processing agreements.

16. No sale of personal data

We do not sell personal data or provide it to third parties for their own advertising or marketing purposes.

17. Retention period

Personal data is retained only for as long as necessary for the respective purpose or as required by statutory retention obligations.

18. Your rights

Subject to the applicable legal requirements, data subjects have in particular the following rights:

• right of access
• right to rectification
• right to erasure
• right to restriction of processing
• right to data portability
• right to object
• right to withdraw consent with effect for the future

You may contact our data protection contact at any time to exercise your rights.

19. Right to lodge a complaint

You have the right to lodge a complaint with a competent data protection supervisory authority if you believe that the processing of your personal data infringes applicable data protection law.

20. External links

Our website may contain links to websites operated by other providers. The respective provider is responsible for data processing on those websites.

21. Analytics and tracking services

We currently do not use services such as Google Analytics on this website for personal analysis of user behaviour. If such services are introduced, this privacy policy will be updated accordingly.

22. Changes to this Privacy Policy

We may update this Privacy Policy if legal requirements, our website, SVG Live / TurmCheck or the processes we use change.